Thursday, August 2, 2007

Buy Local, Stay Local. Come by and see why we WANT to be your Dealer!!!

GREAT BAY MOTORCYCLES BEST PRICE POLICY At Great Bay Motorcycles/ Vespa North Hampton we strive to offer all of our customers the best possible motorcycle or motor scooter experience. We offer excellent products at fair prices and do everything within our power to provide our customers with the service that will guarantee a complete quality experience when buying from us. We are not a “cut corner” dealership that offers products intended to attract customers simply on price. We sell and service Ducati and Triumph motorcycles and Vespa and Piaggio motor scooters. These are without question some of the best designed and engineered products in the industry. From a value to price point perspective these products offer outstanding components, fit and finish, and stand apart as unique within the industry. We stock our workshop with the tools, analyzers and equipment to ensure that we can take great care of these fine machines. Our technicians have the training and experience required to do a great job. The discount shops will remove a machine from the crate, assemble it poorly (when required) put a splash of gas in the tank and hand it over to a customer with little regard for what is right and what is not. Precision machines do not deserve that kind of treatment, and will never receive any level of disrespect at Great Bay. We follow exactly the manufacturer’s recommendations for setup. In each case the machines we sell have made their way on a container ship across an ocean, and while we are very confident in the manufacturing quality of these machines, we also recognize that it is incumbent on us, as your dealer, to thoroughly set up and check out every machine that we sell. Simply, sometimes things get by the manufacturer on the assembly line, and sometimes things change during shipping. It is up to us to identify and address any issues during set up. This is called the PDI (pre delivery set up and inspection), and can be the single biggest factor a dealership can do to be certain that it is handing over to it’s new owner a machine that is safe and reliable. As part of this, we torque all required fasteners and hardware. We add required fluids, adjust tire pressure, charge batteries, test electrical systems, perform thorough safety inspections, flush tanks and add fuel. Machines are then started and evaluated for running performance. Finally, an experienced technician takes the machine for a road test. If everything checks out the machine is then given a bath and a detail job. The time required to do this varies, and every machine receives all the time required to be sure it lives up to our standards. This makes it especially painful for us when a local customer comes in for a break-in service on a new bike or scooter from one of our brands that they purchased somewhere else in an effort to save money. Often, once the bike is in our workshop, we are amazed at the lack of attention the bike received during PDI from the discount shop, and wonder how they could have delivered it to a customer in such a fashion. We then feel obligated to set the machine up to the manufacturer’s standards, and do so without making the customer feel bad about his decision to buy one of the brands that we love and honor. So, we have a simple request for you, our potential customer. If you are in our area, and you want to purchase a product that we sell, please let us know if you are considering buying it at a less convenient location based on a cheaper price. Communication is the key. With this knowledge we will do everything possible to create a deal that will make you happy. Often times discounts on parts and installation, help with extended warranty purchases or service plans can create a much better deal for you, because these are all things that we can offer that enhance the motorcycle purchase experience. In other cases, we don’t want you to drive an hour or more for a small savings. Please communicate with us, we want to work with you. We are a locally owned and operated business. Our employees and their families live locally and spend their earnings locally. Our business has and does participate with a variety of local charitable and non profit organizations each year in our area, because we recognize that we are members of a community. As members of this community, we also must have customers that recognize our value and want our business to survive and thrive. We spend our money locally, and want you to as well. Also, if we are not the most convenient shop for you, but you would like to do business with us please let us know. We have many customers that travel extended distances to purchase bikes from us, or come to us for our service. We appreciate each and every one of them. So if we are not the closest, but you think we can help you, talk to us. We will do everything in our power to help get you on the scooter or motorcycle of you dreams. We will consider and accept all legitimate offers on our products, and have no intention of being beaten solely on price. Give us a call or stop by. In summary, we will match or beat any legitimate (verifiable or documented) price on the products we sell. Period. Why shop anywhere else?

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